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The Best Practice: How the New Quality Movement is Transforming Medicine | 
 enlarge | Author: Charles Kenney
Publisher: PublicAffairs
Category: Book
List Price: $26.95
Buy New: $13.47
You Save: $13.48 (50%)
New (38) Used (14) from $13.46
Rating:  7 reviews
Sales Rank: 22675
Media: Hardcover
Edition: 1
Pages: 336
Number Of Items: 1
Shipping Weight (lbs): 1.4
Dimensions (in): 9.3 x 6 x 1.3
ISBN: 1586486195
Dewey Decimal Number: 362
EAN: 9781586486198
ASIN: 1586486195
Publication Date: July 21, 2008
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Shipping: International shipping available
Condition: Brand New. 100% money back guarantee. All books shipped from Strand Bookstore, New York City, USA.
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Product Description
Americans have always thought their healthcare system was the best in the world. But starting in the late 1990s, shocking reports emerged that showed this was far from the truth. Treatment-related deaths or “complications” were found to be the fifth leading cause of death for Americans, and hundreds of thousands of patients were being harmed by botched medical procedures. Spurred by the quality crisis, a group of visionary physicians led by Donald Berwick and Paul Batalden embarked on a study of industrial “quality improvement” techniques, daring to apply them to the practice of medicine despite resistance from the medical community. The Best Practice tells the story of this burgeoning movement, and of how the medical landscape is being radically transformed?for the better.
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| Customer Reviews: Read 2 more reviews...
 Real, Measurable Quality in Health Care August 4, 2008
Bill Gossett (Chicago)
14 out of 16 found this review helpful
This is my favorite example of a visionary solution since reading How to Measure Anything: Finding the Value of "Intangibles" in Business by Hubbard. Kenney's work would have been a great example for Hubbard and Hubbard's methods would have solved many of the challenges of Donald Berwick and Paul Batalden, the heroes of The Best Practice.
Whether the average patient can tell it or not, the quality of health care is improving measurably thanks largely to a passionate devotion of Berwick and Batalden to their cause. The biggest surprise for me in the book is how even a culture as entrenched as medicine can start to change its ways when quality becomes a quantity that is measured and used as a yardstick for improvement. Champions of the quality control methods W.E. Demming developed for other businesses, Berwick and Batalden decide to implement standards of quality already known in other professions to perhaps the profession perhaps most resistant to objective measurement. And we are all better off for it.
IHI plus September 6, 2008
James A. Slavin (Troy, NY USA)
1 out of 1 found this review helpful
An excellent review of the history of the quality improvement movement in America. Easy to read, informative, and concise. I highly recommend it for anyone who involved in health care administration. It would be an excellent introduction into the QI process for hospital board of directors. Jim Slavin
Best Practice September 19, 2008
Ruth Grendell (San Diego, CA USA)
1 out of 1 found this review helpful
This is an excellent resource for health care providers in highlighting the many changes that can help revise the health care system and ensure a high quality of care.
Excellent Quality Movement Summary October 16, 2008
James C. Sparks (Chicago, IL)
Charles Kenney's book is insightful and is written to be read easily. The story of today's quality movement in healthcare, from its inception in the "Breakfast Club" to the major national symposia now presented by that Club's successor, the Institute for Healthcare Improvement (IHI) is both enlightening and inspiring. A most valuable addition to my library.
 A good review of hospital "Best Practice" Issues September 4, 2008
Edward J. Shahady (Fernandina Beach Florida)
1 out of 1 found this review helpful
Book is well written and easy to read. Provides a history and description of the quality movement over the past few decades. The stories of the leaders like Don Berwin were very helpful to others who are trying to increase the quality of health care.
The book stresses issues in hospital quality that can be translated to the outpatient setting but would have been helpful to have more stories related to outpatient care.
Ed Shahady MD
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